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    Job Title: Account Manager

     Location: Karachi

    Full Time on Site

     Job Summary:

    We are seeking an experienced and results-driven Account Manager to manage and grow our existing client relationships. The successful candidate will be responsible for developing and implementing account plans, identifying new sales opportunities, and providing exceptional customer service to our clients. This is an excellent opportunity for a seasoned professional to make a significant impact on our organization’s revenue growth and client satisfaction.

    Key Responsibilities:

    ·         Develop and implement comprehensive account plans to achieve revenue growth and client satisfaction goals.

    ·         Conduct regular account reviews to assess client needs, identify opportunities, and develop strategies to address them.

    ·         Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and loyalty.

    ·         Serve as the primary point of contact for clients, providing exceptional customer service and support.

    ·         Identify and pursue new sales opportunities within existing accounts, resulting in revenue growth and increased market share.

    ·         Collaborate with cross-functional teams (e.g., sales, marketing, product) to develop and execute sales strategies.

    ·         Conduct needs assessments to understand clients’ business challenges and identify opportunities for our solutions.

    ·         Develop and present tailored solutions to address clients’ needs, highlighting the value and benefits of our products or services.

    ·         Provide regular updates and reports to clients, stakeholders, and internal teams on account activity, sales progress, and client satisfaction.

    ·         Ensure effective communication and collaboration across teams to ensure seamless delivery of our solutions.

    ·         Identify and mitigate potential risks and issues within accounts, ensuring compliance with organizational policies and procedures.

    Requirements:

    ·         Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

    ·         Experience: At least 3-5 years of experience in account management, sales, or a related field, with a proven track record of success.

    Skills:

    ·         Strong communication, interpersonal, and presentation skills.

    ·         Ability to think strategically and develop effective account plans.

    ·         Proficient in CRM software (e.g., Salesforce) and Microsoft Office.

    ·         Certifications/Licenses: None required, but relevant certifications (e.g., CPM, CSAP) are a plus.

    What We Offer:

    – Package: PKR 50,000/.

    – Opportunities for professional growth and development.

    Job Title: Personal Secretary to the CEO

    Location: Karachi

    Full Time on Site

    Job Summary:

    We are in search of an exceptionally talented and seasoned Personal Secretary to offer adept administrative assistance to our CEO. The ideal candidate will excel in managing the CEO’s schedule, orchestrating travel arrangements, drafting correspondence, and handling confidential affairs with utmost discretion. In addition to these responsibilities, the role will encompass the management of our company’s social media presence, requiring creative content creation and prompt responses. This position presents a remarkable opportunity for an experienced administrative professional to collaborate closely with our leadership team and significantly impact the prosperity of our outsourcing firm.

    Key Responsibilities:

    ·         Manage the CEO’s schedule, ensuring efficient use of time and minimizing conflicts.

    ·         Coordinate meetings, appointments, and events, including arranging logistics and invitations.

    ·         Manage and handle the company’s social media presence, including content creation, scheduling posts, monitoring engagement, and responding to inquiries.

    ·         Create engaging and creative content across various social media platforms, maintaining brand consistency and tone.

    ·         Monitor competitor activity and industry trends to identify opportunities for growth and improvement in social media strategy.

    ·         Prepare and review correspondence, reports, and presentations for the CEO’s signature or approval.

    ·         Handle incoming and outgoing mail, email, and phone calls, filtering and prioritizing messages.

    ·         Manage sensitive and confidential information, maintaining discretion and confidentiality.

    ·         Oversee the maintenance of office supplies, equipment, and facilities.

    ·         Ensure the CEO’s office is organized, tidy, and well-maintained.

    ·         Collaborate with other departments to ensure effective communication and coordination.

    Requirements:

    ·         Education: Bachelor’s degree.

    ·         Experience: At least 1-2 years of experience as a Personal Secretary, Executive Assistant, or Administrative Assistant, supporting senior-level executives.

    ·         Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

    ·         Excellent communication, organizational, and time management skills.

    ·         Ability to maintain confidentiality and handle sensitive information.

    Nice to Have:

    – Experience supporting a CEO or senior executive in an outsourcing or services delivery environment.

    – Knowledge of travel planning and expense reporting tools.

    – Collaborate with marketing and communications teams to align social media efforts with overall business objectives and campaigns.

    – Familiarity with database management and MS Office

    What We Offer:

    – Package: PKR 50,000/.

    – Opportunities for professional growth and development.

    – Collaborative and dynamic work environment.

    – Recognition and rewards for outstanding performance.

    How to Apply:

    If you are a seasoned administrative professional looking for a new challenge, please submit your application, including your resume and cover letter, to career@starhrsg.com. We look forward to hearing from you!

    Job Title: Operations Manager

     

    Location: Karachi

    Full Time on Site

     Job Summary:

    We are seeking an experienced and strategic Operations Manager to oversee the delivery of outsourcing services to our clients. The successful candidate will be responsible for managing the operational aspects of our outsourcing engagements, ensuring high-quality service delivery, and driving continuous improvement. This is an excellent opportunity for a seasoned professional to make a significant impact on our organization’s success and growth.

     Key Responsibilities:

    ·         Oversee the delivery of outsourcing services to clients, ensuring quality, timeliness, and budget adherence.

    ·         Manage service level agreements (SLAs) and key performance indicators (KPIs) to ensure client satisfaction.

    ·         Lead and manage a team of operations staff, including team leaders, project managers, and delivery staff.

    ·         Foster a culture of continuous improvement, innovation, and accountability.

    ·         Analyze and optimize operational processes, identifying areas for improvement and implementing changes to increase efficiency and productivity.

    ·         Implement lean principles and tools to minimize waste and maximize value.

    ·         Build and maintain strong relationships with clients, ensuring high levels of satisfaction and loyalty.

    ·         Identify and mitigate operational risks, ensuring compliance with regulatory requirements and organizational policies.

    ·         Develop and implement contingency plans to address potential disruptions.

    ·         Track and analyze KPIs to measure operational performance, identifying areas for improvement and implementing corrective actions.

    ·         Provide regular reporting and insights to senior management and stakeholders.

    ·         Work closely with other departments (e.g., sales, marketing, finance) to ensure alignment and effective communication.

     Requirements:

    ·         Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.

    ·         Experience: At least 3-5 years of experience in operations management, with a proven track record of success in an outsourcing or services delivery environment.

    ·         Strong analytical, problem-solving, and communication skills.

    ·         Ability to think strategically and make data-driven decisions.

    ·         Proficient in Microsoft Office, particularly Excel, and operational management software (e.g., ERP, CRM).

     Nice to Have:

    Experience in a similar industry or sector (e.g., IT, BPO, customer service).

    Knowledge of project management methodologies.

     What We Offer:

    – Package: PKR 150,000 to PKR 200,000.

    – Opportunities for professional growth and development.

    – Recognition and rewards for outstanding performance.

     How to Apply:

    If you are a seasoned operations professional looking for a new challenge, please submit your application, including your resume and cover letter, to career@starhrsg.com

    We look forward to hearing from you!

    Job Title: Employee Relations Supervisor

     

    Location: Any Manufacturing Factory (Client End) – Karachi

    Full Time – On Location

     

    Job Summary:

    We are seeking a skilled and experienced Employee Relations Supervisor to assist and support the Employee Relations Officer in managing employee relations matters. The successful candidate will work in all three shifts, handle employee matters related to attendance, uniform, meals, and other issues, and provide problem-solving solutions. The ideal candidate will be computer literate, confident, hardworking, and punctual, with a strong ability to respond quickly to queries and disputes.

     

    Key Responsibilities:

    • Assist and support the Employee Relations Officer in managing employee relations matters.
    • Work in all three shifts (morning, afternoon, and night) to ensure coverage and support.
    • Handle employee matters related to:
      • Attendance (late coming, absenteeism, etc.)
      • Uniform and personal protective equipment (PPE)
      • Meals and canteen facilities
      • Other employee welfare issues
    • Provide problem-solving solutions to employee relations issues and disputes.
    • Respond quickly to queries and disputes from employees, supervisors, and client management.
    • Assist in collecting and maintaining payroll data, leaves data, loan applications, and other employee records.
    • Support the Employee Relations Officer in implementing company policies and procedures.
    • Collaborate with other departments to ensure employee relations issues are addressed and resolved.
    • Provide feedback and suggestions to improve employee relations and factory operations.

     

    Requirements:

    • Diploma or (any) Degree [Graduate].
    • At least 2-3 years of experience in employee relations, human resources, or a related field.
    • Basic knowledge of computer applications (MS Office, Excel, etc.).
    • Strong problem-solving and conflict resolution skills.
    • Good communication and interpersonal skills.
    • Ability to work in all three shifts and respond quickly to queries and disputes.
    • Confident, hardworking, and punctual with a strong work ethic.

     

    Nice to Have:

    • Experience working in a manufacturing or industrial setting.
    • Knowledge of labor laws and regulations.
    • Bilingual or multilingual skills.

     

    What We Offer:

    Salary: 45,000/-

    • Opportunities for professional growth and development.
    • Collaborative and dynamic work environment.
    • Recognition and rewards for outstanding performance.

     

    Job Title: Employee Relations Officer

    Location: Any Manufacturing Factory (Client End) – Karachi

    Full Time – On Location

    Job Summary:

    We are seeking an experienced and skilled Employee Relations Officer to oversee operations related to third-party outsourced workers/employees at our manufacturing factory. The successful candidate will serve as a liaison between our company and client management, implement policies and directives, and manage a team of supervisors. The ideal candidate will have a strong background in employee relations, excellent communication and problem-solving skills, and proficiency in MS Office, particularly Excel.

    Key Responsibilities:

    • Oversee and coordinate the management of third-party outsourced workers/employees, ensuring compliance with company policies and client requirements.
    • Serve as a liaison between our company and client management, providing regular updates and addressing any concerns or issues that arise.
    • Implement policies and directives from the company, ensuring that all procedures are followed and that the factory is in compliance with legal requirements.
    • Manage a team of supervisors responsible for attendance management and payroll, providing guidance and support as needed.
    • Develop and maintain accurate records and reports, including attendance, payroll, and performance data.
    • Provide guidance and support to supervisors and employees on legal aspects of employment, including labor laws and regulations.
    • Investigate and resolve employee relations issues, including conflicts, grievances, and disciplinary actions.
    • Collaborate with other departments to ensure that employee relations issues are addressed and that the factory is in compliance with company policies and legal requirements.

    Requirements:

    • Bachelor’s degree: in Human Resources, Business Administration, or a related field.
    • At least 3-5 years of experience in employee relations, human resources, or a related field.
    • Proficiency in MS Office, particularly Excel, and ability to write and respond to professional emails.
    • Strong knowledge of legal aspects of employment, including labor laws and regulations.
    • Excellent communication, problem-solving, and conflict resolution skills.
    • Ability to manage and supervise a team of supervisors and employees.
    • Strong analytical and organizational skills, with attention to detail and accuracy.

    Nice to Have:

    • Experience working in a manufacturing or industrial setting.
    • Knowledge of payroll and attendance management systems.
    • Certification in human resources or employee relations (e.g. SHRM-CP, PHR).
    • Bilingual or multilingual skills.

    What We Offer:

    Salary: 55,000/-

    • Opportunities for professional growth and development.
    • Collaborative and dynamic work environment.
    • Recognition and rewards for outstanding performance.